Ola client sends takedown notice to company for posting telemetry on social media

A customer has sent a takedown notice to Ola Electric for posting telemetry data of the two-person electric scooter on social media, after the electric scooter encountered an accident in Guwahati, injuring the driver.

Balwant Singh from Guwahati tweeted on April 15 that his son had encountered an accident “due to a regenerative braking fault where on a speed bump, instead of slowing down, the scooter accelerated, sending out so much torque that it crashed “.

The carpool major said last week that its investigation showed the driver was speeding.

“My notice to A @OlaElectric to immediately delete my telemetry data which they have published in public without my consent violating privacy laws and graphics whose authenticity has not been verified by me/legal agencies. If you don’t I will take legal action against @bhash,” Balwant Singh tweeted, along with a screenshot of the takedown notice.

Ola said he conducted a thorough investigation into the accident and “the data clearly shows that the driver exceeded speed all night and braked in a panic, losing control of the vehicle. There was no nothing wrong with the vehicle”.

The accident happened on March 26 when Balwant Singh’s son was driving an Ola S1 Pro. “The scooter took off before crashing and skidding. My son was hospitalized on March 26 and suffered a broken left hand and 16 stitches in his right hand due to a defect in Ola S1 Pro,” Balwant Singh tweeted.

Ola had stated that the speed of the scooter the night of the accident was between 95 km/h and 115 km/h.

At the time of the accident, three brakes were applied together – front, rear and regenerative – bringing the speed from 80 km/h to 0 km/h in 3 seconds.

Ola Electric has voluntarily recalled 1,441 electric scooters as a precaution to perform a detailed health check of the affected lot.

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The company said its internal investigation into the March 26 incident, when an Ola S1 Pro electric scooter caught fire in Pune, found that “the thermal incident was isolated”.

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About Florence M. Sorensen

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